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Telephone Services

DSL - now in Allendale and Coopersville

DSL - now in Allendale and Coopersville

                                       

Basic Telephone Service Rates  

Service Activation Charge; $ 32.00 one time charge

Residential Line: $ 19.73 per month*

Number of calls included: unlimited

Per call charge: none

* Federal access fees and other mandated charges are in addition to the $19.73 per month. As of January 1, 2007, these charges are approximately $7.50 on residential lines. Rates do not include taxes and are subject to change.

Service Application- Click here to apply online

      


Lifeline Service  

Affordable Telephone Service for Income-Eligible consumers.

The MPSC urges qualifying low-income residents to apply. Receive a monthly discount on their phone service and up to half off installation fees.

Contact Allendale Communications for an application.

For more information: MPSC - Lifeline Info


Calling Features and Rates

Installation of any calling feature is free. Calling Features are available in 3 packages or can they can be ordered individually.

Basic Feature Package: Includes Voice Mail, Call Waiting and *69-Automatic Callback.

  • Monthly Rate = $ 4.95

Advanced Feature Package: Includes Basic Features plus Caller ID Name & Number and Caller ID on Call Waiting.

  • Monthly Rate = $ 9.95

Deluxe Feature Package: Includes Advanced Features plus *66-Repeat Dialing, Call Forwarding, 3-Way Calling and Selective Call Rejection.

  • Monthly Rate = $ 14.95

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Feature List

The following Calling Features can be ordered individually for just $2.00 per month.

  • Anonymous Call Rejection
  • Automatic Callback *69
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Waiting & Cancel Call Waiting
  • Call Waiting on Caller ID
  • Distinctive Ring / Call Waiting
  • Do Not Disturb
  • Private Call Unblocking
  • Repeat Dialing *66
  • Select Call Acceptance
  • Select Call Forwarding
  • Select Call Rejection
  • Speed Dial (8 numbers)
  • Toll Control with PIN
  • Three-way calling
  • Warm Line

Several other features are available for the listed rates:

  • Caller ID (name only), $4.00 per month
  • Caller ID (name & number), $6.00 per month
  • Speed Dial (30 numbers), $3.00 per month
  • Voice Mail, $3.00 per month
  • Private Call Unblock, Free
  • Toll and 900 block, Free
  • Number Change Recording, request when disconnecting phone service, Free

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Feature Description and Instructions

FEATURE DESCRIPTION INSTRUCTIONS
Anonymous Call Rejection Block calls from calling parties that have made their number private.

To Use:

Lift the receiver and listen for dial tone. Press *77. Listen for a confirmation tone or
announcement that the service is turned on.

To Cancel:

Lift the receiver and listen for dial tone. Press *87. Listen for a confirmation tone or announcement that the service is turned off.

Automatic Callback
(*69)
Dial *69 and automatically call back the last call made to your number. A recording will identify the in-coming number, then you have the option to complete the return call or hang up.

To Use:

Dial *69 and hear a message with the number of the last incoming call, along with the time and date of call. If you wish to return the call, Press 1.


If you do not wish to return the call, hang up.

If the line is busy, a voice message will inform you.

Hang up.

Automatic Callback will try to reach the number for 30 minutes.

You will hear a short-short-long ring when the line is free, and the call will automatically be made when you lift the handset.

(limitations may apply)

Call Forwarding Automatically forwards calls to another number. There are 3 options – forward all calls, forward calls when busy, forward calls when no answer.

To Use – Call Forwarding ALL:

Dial *72 then listen for three beeps and a steady dial tone.

Dial the telephone number to which calls will be forwarded, when party answers, advise party of call forwarding. All calls will then forward to the number. If party does not answer, or line is busy, repeat procedure immediately. Listen for beeps and dial tone, hang up. Call forwarding will be active. Your telephone will ring once each time your number is called to remind you that call forwarding is active.

You cannot answer the calls. You can still call out with call forwarding active.

To cancel the call forwarding dial *73.

To Use – Call Forwarding BUSY:

Dial *90 then listen for three beeps and a steady dial tone.

Dial the telephone number to which calls will be forwarded, when party answers, advise party of call forwarding. All busy calls will then forward to the number. If party does not answer, or line is
busy, repeat procedure immediately.

Listen for beeps and dial tone, hang up. Call forwarding will be active. To cancel, dial *91. You can still call out with call forwarding active.

To Use – Call Fowarding NO ANSWER:

Dial *92 then listen for three beeps and a steady dial tone.

Dial the telephone number to which calls will be forwarded, when party answers, advise party of call forwarding. All non-answered calls will then forward to the number.

If party does not answer, or line is busy, repeat procedure immediately. Listen for beeps and dial tone, hang up. Call forwarding will
be active.

To cancel, dial *93. You can still call out with call forwarding active.

 

Call Hold Allows any call in progress to be put “on hold” in order to make another call, answer an in-coming call, consult privately with another party, or return a previously held call.

To Use:

Depress the hookswitch once to put on hold. Press again to release from hold.

Call Transfer Transfer a phone call to another phone number and drop out of the conversation.

To Use:

Depress hookswitch. Dial the phone number you wish to transfer the call to. Hang up and the call will be transferred.

Call Waiting Signals with a beep when another call is coming in. The current call can be put on hold and the second call answered. Can switch between calls.

To Use – CALL WAITING:

To end the first conversation and begin the second just hang up. Your telephone will immediately ring back with the second call. To put the first call on "hold", press and release the hookswitch.

You are now connected with the second call. To return to your first call, press and release the hookswitch again. You can switch back and forth between callers as often as you like.

To Use – CANCEL CALL WAITING:

Press *70, listen for three beeps, then dial tone. Dial the number you want to call.

Call waiting on Caller ID Displays the number of another in-coming call while on the phone (requires viewing device).  
Distinctive Ring/ Call Waiting Program a select list of numbers into your phone and receive a special ring when receiving a call from those numbers. (cannot be used with Selective Call Acceptance)

To Use:

Press *61. Listen to the voice instructions which will guide you through the steps of how to turn Priority Ring on or off and make changes to your Priority Ringing list.

Do Not Disturb Prevents incoming calls from ringing. The caller will hear a busy signal unless they have your PIN to override the feature.

To Use:

To activate this feature, dial *78. To deactivate this feature, dial *79.

To program your PIN, dial *10, enter PIN Number after the beep (1 to 7 numbers
of your choice), depress the # button to accept the PIN Number.

When callers receive a busy signal, they can enter the PIN Number to
override Do Not Disturb.

Number Change Recording Recording gives new telephone number if changed.

To Use:

Call Allendale Communications before your number is disconnected to request a recording.
Number Change Recording

Private Call Unblocking: Allows private numbers to be unblocked to allow calls to go through to Voice Mail systems, parties with Anonymous block on the line, or to a Caller ID display.

To Use:

Dial *82 before dialing the number to your voice mail box or another number.

Repeat Dialing: Dial *66 to automatically redial a busy number until the line is free. Alerts the call is going through with a special ring.
.
To Use:
After you receive a busy signal, hang up or press the hookswitch, dial *66, then hang up again.
Your phone will keep trying to ring the number for 30 minutes, unless you deactivate (*86) Repeat Dialing
Select Call Acceptance:
Create a list of phone numbers to allow as an in-coming call. Calls from numbers not on the select list receive an announcement that calls are not being received at this time. (cannot be used with Distinctive Ring).
To Use:
Press *64. Listen to the voice instructions which will guide you through the steps of how to turn Call Acceptance on or off. Make changes to your Selective Call Acceptance list.
Select Call Forwarding: Create a list of phone numbers to be forwarded to another number. Calls from numbers not on the select list will ring through as normal.
To Use:
Press *63. Listen to the voice instructions which will guide you through the steps of how to turn Selective Call Forwarding on or off. Make changes to your Selective Call Forwarding list. Voice instructions will also guide you through the steps of how to enter, confirm, or change the number to which your calls will be forwarded.
Select Call Rejection:
Create a list of phone numbers which will not be allowed to ring through.
To Use:
Press *60. Listen to the voice instructions which will guide you through the steps of how to turn Call Screening on or off. Make changes to your Call Screening list. After receiving an annoying call, you may wish to prevent that person from calling you in the future. Call Screening's voice instructions will explain how to add the number of the last caller to your list (even if you do not know the party's number ).
Speed Dial: (8 or 30 numbers) Dial frequently called numbers with only 1 or 2 pre-programmed digits.

To Program digits:

(8 Number Option) Dial 74# for 1-Digit Speed Calling (codes 2-9)

(30 Number Option) Dial 75# for 2-Digit Speed Calling (codes 20-49).

Listen for three beeps and a steady dial tone.

Enter Speed Calling code (2-9 or 20-49).

Dial desired telephone number, depress # then listen for three beeps.

Hang up.

To Use:

Dial desired Speed Calling code (2-9 or 20-49), then press # .

Toll Control with PIN

Block all toll calls unless the override code (*13) and PIN are entered.

The default PIN is 1234. See next column to reset this PIN to your own
selection. Your PIN may be from 2 to 7 digits.

To Modify your PIN:

1. Dial the PIN change access code (*12).
2. Wait for dial tone.
3. Dial the old PIN (1234).
4. Wait for dial tone.
5. Dial the new PIN (2-7 digits).
6. Wait for confirmation tone.

Control with PIN feature:

1. Dial Access Code (*13).
2. Wait for a second dial tone.
3. Dial your PIN and press #.
4. Wait for dial tone.
5. Dial the toll number you wish to call.

Three-way calling:
Add a third party to an existing telephone call.

To Use:

Make the first call then press and release the hookswitch to put your first call on hold. You will hear three beeps and then dial tone. Dial the number of the third party you wish to add to the call. When the call is answered, press and release the hookswitch to complete the three way call.

Warm Line:
Calls a pre-set number or emergency service when the handset is lifted.
To Use: Lift handset and wait. (Within 14 seconds the predesignated number will be dialed automatically.)
If you do not wish to dial the predesignated number, you may dial any other number before 14 seconds have elapsed.
Voice Mail:
Allows you to record, store and retrieve messages after a set number of rings, and/or if line is busy. If you have messages, it notifies you, if programmed, at another telephone number of your choice. You can call your Voice Mailbox
from any telephone to receive or delete your messages, or change your recording.

To Use:

Dial *98 and listen to menu options

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© 2003 Allendale Communications