Telephone Repair

To avoid unnecessary charges and to save time you can use this check list before calling Allendale Communications for assistance. First, check your equipment:

• Make sure all cords are firmly plugged in, and that they are not frayed or cracked.
• Check all handsets that they are in place.
• Unplug answering machines and cordless phones. If problem disappears, the trouble is in that equipment.
• If you are not receiving incoming calls, check the ringer switch to make sure it is on.
• Unplug the problem phone and plug in a phone that you know is working. If it works, the problem is with the first phone.

Check the jacks and inside wiring:

• Plug a working phone into the network interface, usually on the outside of your house. If the phone works here but nowhere else, the trouble is probably in the inside wiring.

If your inside wiring is faulty, you can fix the wiring yourself, hire a contractor such as an electrician to do the repairs or Allendale Communications can repair the wiring and/or jacks and bill the appropriate charges to your account. The charge will be $65.00 per hour with a 1⁄2 hour minimum charge.

Should you determine the trouble to be in the telephone service line, please notify our business office or night repair service at 895-9911.

Allendale Communications is responsible for repairs of outside cable.

Telephone Set Repair:
If you are having trouble with your telephone equipment you should contact the manufacturer or the store where you purchased your telephone.

Ask for Identification:
All our customer-contact employees carry an official telephone company identification card, displaying individual names. Ask to see the I.D. card if you have any doubt about someone claiming to be an Allendale Communications employee.