FAQ - Frequently Asked Questions



  1. I am failing to connect to the Internet or the server is refusing to connect me.  I am getting crazy errors like having an error in dial-up networking.  What is wrong?

  2. I am connected but I can't get to any webpages?

  3. I want to be able to click on Netscape and have the dialer automatically pop up, how do I do this?

  4. How do I create a shortcut to my dialer on my desktop in Windows 95/98?

  5. I am using Netscape Navigator 4 Mail and people can not reply to messages I send them.  How can I fix this?

  6. Does altelco.net support Microsoft Frontpage Server Extensions?

  7. I am worried about my kids getting to adult websites.  What can I do to prevent this?

  8. I have to type my password every time I check my e-mail, how can I save my password?

  9. In Netscape, my Incoming Mail Server and Outgoing Mail Server settings are grayed out so I can't change them.  What should I do?

  10. I have Windows 95 or Windows 98, my save password box is grayed out.  How do I fix this?

  11. How do I know when I have new e-mail messages?

  12. Is there a way to store e-mail addresses?

  13. What does Cc: stand for in the Message composition window?

  14. How do I change the web page that Netscape or Internet Explorer comes up to?

  15. When I try to retrieve my e-mail, Netscape Mail asks me for my password.  A message pops up saying it does not recognize my password.  What should I do?

  16. What is the difference between a web page and a home page?

  17. How do I download software?  Will it cost me any money?

  18. Why do I sometimes receive the message Netscape is unable to locate the server.  The server does not have a DNS entry.  Check the server name in the Location (URL)?

  19. I am missing Dial-Up Networking on Windows 95/98?

  20. I don't hear any dial tone when my modem is dialing out?

  21. How do I find information on the Internet?

  22. Netscape closed on error, but I didn't get disconnected.  What is going on?

  23. I want to put a counter on my web page, how do I do this?

  24. I received a pop lock error when trying to receive my email --or-- I have been receiving email just fine until recently, now I can't seem to receive any messages?

  25. I have a 56k modem and I am not connecting very fast.  What can I do to improve my modems performance?

  26. I get disconnected frequently, what can I do to stop the disconnects?

  27. It is taking me a long time to get connected, is there anything I can do to connect faster?

  28. Netscape is giving me the error "Certificate of Authenticity has expired"?

  29. Outlook Express is losing connection after sending or receiving email messages?

  30. I have to click send/receive to send messages in Outlook Express.  How can I make Outlook Express send messages immediately?

  31. After 5 minutes the disconnect if idle screen appears.  How do I make it go away permanently?

  32. How do I avoid getting viruses through the Internet?

  33. Warning about Netscape 6!









For more helpful information please review our documentation.

Click here for Macintosh documentation.

Still having problems, call our help line.

Any Questions?  Please e-mail help

This page was created by Dennis W. Bankov.